Cancellation & Refund Policy

You can cancel from your order page on the website or in the app. What you get back depends on the service and on when you cancel:

• Home nursing, physiotherapy and caretaker visits: full refund if you cancel before a professional accepts the booking, or more than 1 hour before the scheduled time. Cancellations within 1 hour of the scheduled time are not refunded. A visit that is already under way cannot be cancelled.
• Lab tests (home sample collection): full refund if you cancel more than 1 hour before the collection slot. Cancellations within 1 hour are not refunded, and a booking cannot be cancelled once the phlebotomist is on the way.
• Doctor consultations (online, home visit or clinic): full refund if you cancel more than 1 hour before the appointment. Cancellations within 1 hour, and appointments you do not attend, are not refunded. If the doctor cancels or does not start the consultation, you are refunded in full.
• Monthly nursing and caretaker packages: full refund if you cancel before the package starts. After it starts, the days not yet used are refunded at the package's daily rate. A package cannot be cancelled while that day's visit is in progress. If a scheduled day is missed by the professional, that day is credited back to you.
• Radiology and scans: these are paid at the partner centre, so there is nothing to refund on the Platform if you cancel before your appointment.
• Medicines: you can cancel for a full refund until the pharmacy starts packing your order. After that it cannot be cancelled.
• Medical equipment (purchase or rental): you can cancel for a full refund, including any deposit, until the order is dispatched. After that it cannot be cancelled.

• If no professional or partner is available for your booking or order, it is cancelled automatically and refunded in full.
• If a prescription order cannot be fulfilled because no valid prescription is provided within 24 hours of being asked, it is cancelled and refunded in full.

• The refundable deposit on rented equipment is held by the Company and returned after the equipment is collected and checked.
• Late fees and any damage you accept, or that is upheld after a dispute, are deducted from the deposit. You can never lose more than the deposit. Full details are in our Rental Terms.

• Any part of a payment made from your Aish Health wallet is credited back to the wallet immediately.
• Any part paid online is refunded to the same card, UPI or bank account you paid with. This usually takes 2 to 7 business days from the date the refund is initiated, depending on your bank.
• A refund never exceeds what you paid for that order, less anything already refunded on it.

• Cancellations made after the cut-off described in section 1.
• Appointments and visits you do not attend.
• Services already rendered.
• Membership fees, once the membership is active.

• Membership subscription fees are non-refundable after activation.
• If the Platform withdraws the Membership program, affected members may be eligible for a pro-rated refund at the Company's discretion.

All payments are processed through Razorpay, a secure payment gateway. Refunds will be returned to the same payment instrument (card, UPI, wallet, etc.) used for the original transaction.

For any questions or disputes regarding cancellations and refunds, please contact us: