Terms and Conditions

• These Terms of Use shall apply to all users (including but not limited to healthcare professionals and patients) who have registered with us.
• Your use of the Platform or the Services will signify your acceptance of the Agreement and your agreement to be legally bound by the same.
• Nothing in the Agreement should be construed to confer any rights to third party beneficiaries.

We amend these terms and the Services provided on the Platform from time to time. We may choose to notify you of any changes to the Terms of Use or our Services as and when required.

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons.

You will need to register to use our Services. You are required to use the same credentials for accessing the Services subsequently. Your username and password are for your personal use only and are not to be shared with others. You are solely responsible for maintaining the confidentiality of your credentials.

You understand and agree that during your association with the Platform, the healthcare service provider shall physically visit your premises to provide the healthcare services and you shall be liable for all liabilities that may arise during the course of the services being provided at your premises.

You understand and agree that any interactions and associated issues with other users of the Services on the Platform is strictly between you and the other users. The Company is not involved in providing any healthcare or medical advice or diagnosis.

We are the owner or the licensee of all intellectual property rights in our Platform, and in the functions and material published on it. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

You may pay to the Company at the time of confirming your healthcare service requirements on the Platform. Payment process is facilitated through the Razorpay platform. The Platform and the Company shall in no manner permit the practitioner to collect cash on delivery/payment in the form of cash at any given time.

Service Cancellation and Refund Policy

You may have an option to cancel your services. Cancellation request can be placed before the service provider departs for providing the services. All refunds of the amounts to the user are subject to internal verification process and the refund amount will be made to the user within fifteen (15) business days of such cancellation request.

As a Platform, we offer all the registered users to participate in a Membership program and avail special discounts for the specified services. The Company reserves all the right to Amend, Modify, Suspend or Withdraw the Membership Program, its Features, Terms and Conditions in Whole or in Part for Business or Operational purposes, at any time without serving any prior notice.

These Terms of Use, their subject matter and their formation are governed under the applicable laws in India. The courts of Hyderabad, India shall have exclusive jurisdiction towards any disputes arising between you and us.

In the event you come across any abuse or violation of the Terms of Use or if you have any issues, please contact our technical support at support@aishhealth.com.