Shipping & Delivery Policy

• We deliver only to pin codes that our partner pharmacies and equipment distributors serve. Whether your pin code is covered is checked before you pay.
• If no partner serves your pin code, you will not be able to place the order, so you are never charged for an order we cannot fulfil.

• Medicines are dispensed and delivered by a licensed partner pharmacy near you. The pharmacy that accepts your order is named on your order and on your invoice as the seller.
• Medical equipment is delivered, and for rentals later collected, by a verified equipment distributor partner.

• Prescription medicines are dispensed only against a valid prescription, which the partner pharmacist reviews before packing.
• If the pharmacist cannot accept the prescription, you will be asked to upload a clearer or valid one. If no valid prescription is provided within 24 hours, the order is cancelled and refunded in full.

• All orders are prepaid online. Cash on delivery is not available.
• Any delivery charge, and any minimum order value, is shown at checkout before you pay. Nothing is added after payment.

• Delivery time depends on your location and the partner fulfilling your order. You can follow every step of your order on the website or in the app.
• At delivery, a one-time code (OTP) is sent to your registered phone number. Please share it with the delivery person only after you have received the correct items. The order is marked delivered only when the code is entered.
• Please make sure someone is available at the delivery address and that the address and phone number on the order are correct.

• If no partner accepts your order in time, it is cancelled automatically and the full amount is refunded.
• If a partner cancels after accepting, we try to pass the order to another partner; if none is available, it is cancelled and refunded in full.
• Refund timelines are described in our Cancellation & Refund Policy.

• A rental starts on the day the equipment is delivered, not the day you order.
• When you want to return it, request collection from your order page. The distributor collects it from your address.
• The full rental terms, including the refundable deposit, are in our Rental Terms.

Please check your order at the time of delivery. If an item is damaged, incorrect or missing, do not share the delivery OTP and contact us straight away so we can resolve it with the partner.